Serving Coffee Drinks at the Barelo Restaurant at the Swiss-Belinn Hotel, Medan
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Abstract
Coffee is a brewed drink made from coffee beans or powder, and is enjoyed by many people. Serving coffee drinks to guests in a restaurant so that guests can enjoy coffee drinks deliciously requires good coffee serving techniques, equipment used to serve coffee drinks, so that guests are satisfied with the coffee drinks served. In this research the author conducted observations and interviews with 15 people consisting of 1 Ass Restaurant & Bar person, 4 waiters, 10 guests who visited the Barelo Swiss-Bellin restaurant in Medan. This research is based on the discussion of data that has been obtained in the field, the author presents it according to the Standard Operational Procedure following the steps that have been determined. And must understand the presentation technique and complete it according to the pictures on the menu list. Raw materials must have timely reserve stock. , and equipment must be more complete. Guests often feel dissatisfied with coffee drinks and the service takes too long to serve. The suggestion that the author wants to convey is that when serving coffee drinks, staff/baristas can carry out standard operating procedures that have been set by the hotel. In processing coffee ingredients, the hotel should better equip the materials and equipment used, must provide a complete stock supply and on time, all staff in the restaurant must be able to implement Standard Operating Procedures so that guest satisfaction is further improved and guests are satisfied with the service provided, especially when enjoying coffee at the Barelo restaurant.
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