Overview of Handling Coffee Break Events in the Food and Beverage Service Department at Swiss-Belinn Hotel Gajah Mada Medan
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Abstract
A coffee break is a service that provides coffee and tea to guests during breaks between meeting sessions. It typically refers to a short pause, lasting around 10 to 20 minutes, during an event such as a meeting, seminar, or training, allowing participants to enjoy coffee or tea accompanied by snacks. This study employs a descriptive research method aimed at collecting data through field research. Data was gathered through observations and direct interviews conducted by the author with a sample of 10 individuals, consisting of 1 supervisor, 4 waiters, and 5 visiting guests, as well as through library research. Based on the research findings, it can be concluded that the coffee break service at Swiss-Belinn Gajah Mada Medan is still inadequate. Additionally, the implementation of the Standard Operating Procedures (SOP) for table and equipment arrangement has not yet been properly carried out.
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